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Customer Helpdesk

You can find the answers to common questions below. For immediate help or to leave us a message please use the Live Chat button below. Our Live Chat service is available daily between 12pm and 9pm.


>> My account or logging into my account
>> I cannot log into my account.
>> How do I cancel my account?
>> How do I edit my account details?
ANSWER:

You can edit your details from within your account. However, you will not be able to edit your name, date of birth or username.

To change your details, click on the 'Account' link in the bottom right of the game. Select 'My Details' from the menu. A window containing all your details will appear. Click on a field to edit its contents. Then click on the 'Save details' button. Your details have now been edited.

Your username, name or date of birth cannot be edited, this is due to security reasons. When it is absolutely necessary to edit these details (for instance if your username does not conform to our general terms and conditions), you can request this by filling in the form below:

Warning! Each username must be unique and non offensive.

Your current username:
Your email address:
Your question / comment:
 

>> I have another question about my account.
>> Bonus codes and bonuses
>> Payments
>> Casino games
>> Responsible Gaming
>> Other topics
>> Contact the Helpdesk

If you cannot find your answer above you can also check our Frequently Asked Questions
 
Yesterday
13
October

12:01AM
to
11:59PM
Breakaway Deluxe Cash Drop
Go for a share of £2000!
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12:01AM
to
11:59PM
Halloween Spooktacular
No tricks, just treats!
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10:00AM
to
12:00PM
Coffee Morning 200
Bring your coffee or tea for the chance of £200 in jackpots!
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12:00PM
to
2:00PM
Lunchtime Jackpot 250
Supersize every dinner with Lunchtime Jackpot 250
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7:00PM
to
8:00PM
Rollover Riches
Starting at £100, this room increases each night by £100 until won!
Read more

8:00PM
to
10:00PM
Trick or Treat
Get in the Spooky Spirit and earn points!
Read more
Today
14
October

12:01AM
to
11:59PM
Breakaway Deluxe Cash Drop
Go for a share of £2000!
Read more

12:01AM
to
11:59PM
Halloween Spooktacular
No tricks, just treats!
Read more

10:00AM
to
12:00PM
Coffee Morning 200
Bring your coffee or tea for the chance of £200 in jackpots!
Read more

12:00PM
to
2:00PM
Lunchtime Jackpot 250
Supersize every dinner with Lunchtime Jackpot 250
Read more

7:00PM
to
8:00PM
Rollover Riches
Starting at £100, this room increases each night by £100 until won!
Read more

8:00PM
to
10:00PM
Trick or Treat
Get in the Spooky Spirit and earn points!
Read more
Tomorrow
15
October

12:01AM
to
11:59PM
Breakaway Deluxe Cash Drop
Go for a share of £2000!
Read more

12:01AM
to
11:59PM
Halloween Spooktacular
No tricks, just treats!
Read more

10:00AM
to
12:00PM
Coffee Morning 200
Bring your coffee or tea for the chance of £200 in jackpots!
Read more

12:00PM
to
2:00PM
Lunchtime Jackpot 250
Supersize every dinner with Lunchtime Jackpot 250
Read more

7:00PM
to
8:00PM
Rollover Riches
Starting at £100, this room increases each night by £100 until won!
Read more

8:00PM
to
10:00PM
Trick or Treat
Get in the Spooky Spirit and earn points!
Read more
Wednesday
16
October

12:01AM
to
11:59PM
Breakaway Deluxe Cash Drop
Go for a share of £2000!
Read more

12:01AM
to
11:59PM
Halloween Spooktacular
No tricks, just treats!
Read more

10:00AM
to
12:00PM
Coffee Morning 200
Bring your coffee or tea for the chance of £200 in jackpots!
Read more

12:00PM
to
2:00PM
Lunchtime Jackpot 250
Supersize every dinner with Lunchtime Jackpot 250
Read more

7:00PM
to
8:00PM
Rollover Riches
Starting at £100, this room increases each night by £100 until won!
Read more

8:00PM
to
10:00PM
Trick or Treat
Get in the Spooky Spirit and earn points!
Read more
Thursday
17
October

12:01AM
to
11:59PM
Breakaway Deluxe Cash Drop
Go for a share of £2000!
Read more

12:01AM
to
11:59PM
Halloween Spooktacular
No tricks, just treats!
Read more

10:00AM
to
12:00PM
Coffee Morning 200
Bring your coffee or tea for the chance of £200 in jackpots!
Read more

12:00PM
to
2:00PM
Lunchtime Jackpot 250
Supersize every dinner with Lunchtime Jackpot 250
Read more

7:00PM
to
8:00PM
Rollover Riches
Starting at £100, this room increases each night by £100 until won!
Read more

8:00PM
to
10:00PM
Trick or Treat
Get in the Spooky Spirit and earn points!
Read more
Friday
18
October

12:01AM
to
11:59PM
Breakaway Deluxe Cash Drop
Go for a share of £2000!
Read more

12:01AM
to
11:59PM
Halloween Spooktacular
No tricks, just treats!
Read more

10:00AM
to
12:00PM
Coffee Morning 200
Bring your coffee or tea for the chance of £200 in jackpots!
Read more

12:00PM
to
2:00PM
Lunchtime Jackpot 250
Supersize every dinner with Lunchtime Jackpot 250
Read more

7:00PM
to
8:00PM
Rollover Riches
Starting at £100, this room increases each night by £100 until won!
Read more

8:00PM
to
10:00PM
Trick or Treat
Get in the Spooky Spirit and earn points!
Read more
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