We are here to help you

Creating an account is 100% free. There are no monthly fees or required deposit amounts. You decide if, when and how much you want to play! Just click the JOIN NOW button to play bingo with a smile.

Our current welcome offer is a 300% bingo bonus on your first deposit up to £150 plus 25 Free Spins on Starburst. You will receive your bonus instantly after depositing. Your 25 free spins will be credited within 24 hours of your first deposit.

It is not permitted to open more than one account at Bingocams. This is to prevent bonus abuse and unfair tournament advantages, and so things remain fair for you and your play. We enforce this rule in several ways, including electronic verification.

Please be aware that opening multiple accounts might void any withdrawal requests you make and might result in the closing of all of your accounts. 

If you are having issues creating an account, it may be because you already have one with us, or you have closed your account on another site operated by us.

Please contact our Support team, the quickest way to do so is via Live Chat, which is open every day from 9am until Midnight

Please use our Forgot Password tool to reset your password.

Please contact Support team if you need any further help.

To secure your information, we have put various measures in place. Your information is safely stored on a strictly secure network and can only be accessed by a small and select number of employees. If you need to access your personal data, you do this through a secure connection. When details are exchanged, a special coding system is used. The technology applied is regularly updated in order that we can continue guaranteeing the safety of your information and the reliability of our systems.

Please refer to our Privacy Policy for more information about your privacy. 

We take great care to only send newsletters out when we feel our players will appreciate its content. For example; newsletters might contain bonus offers, entries to tournaments or new game releases.

Please contact Support if you are having issues receiving our newsletter. You don’t want to miss out on that goodness.

If you wish to unsubscribe from our mailing list, you may use the 'unsubscribe' details that can be found at the bottom of every newsletter. 

You can also update your contact preferences on the 'Account Details' page when logged in.

You can deposit using Debit Card (via WorldPay) Skrill, Neteller, Paysafecard or Trustly, which is a solution that allows you to deposit via your Internet Banking details.

It is extremely important to us that our customers can rely on secure transactions within our platform. All deposit methods use a secure connection to ensure your safety. Our card deposit process is fully compliant with the necessary Payment Card Industry Data Security Standard (PCI DSS) and we only store card tokens in your account and not full card details. You can deposit using debit card, Skrill, Neteller, Paysafecard and Trustly. 

Withdrawals are returned to the source of funds. For example, if you deposit using a debit card then your withdrawal will be returned to the same card. If this is not possible then we will send the funds to a verified bank account. Please contact our Support team if you require further information.

In accordance with UK Gambling Commission requirements, we verify all new players to confirm their identity and ensure they are over 18. In the majority of cases, this can be done via an electronic check but if that’s not possible then ID documents may be required. We also may request further Know Your Customer (KYC) documentation in accordance with our Anti-Money Laundering policies and procedures.

Please be aware that you will forfeit any bonuses that are not played through (and are still in your bonus balance) if you make a withdrawal. The minimum withdrawal is £10 for Debit Card and Skrill, and £25 for Bank Transfer. Our withdrawal page will inform you about any affected bonuses before the withdrawal request is confirmed, so you can make an informed decision. 

Being unable to play can be caused by multiple reasons. Please check your browser is not blocking the games through an ad or pop-up blocker. If you are having difficulty, then please contact our live help service for instant assistance. 

Each casino game contains a '?'-symbol. This symbol can usually be found in the bottom-left of the game and opens up a new window with the game rules. 

Try reloading the game first. If an issue occurred between placing a bet, and receiving an outcome for the game, your balance is either restored, or the outcome is shown when opening the game.

Please feel free to contact Support if your issue has not been resolved automatically. 

Most questions should be answered by the in-game 'Rules', that can be viewed by clicking the '?'-symbol in the game. Please feel free to contact Support for further assistance.

We spoil you to bits with our exclusive offers and bonus bits, so please refer to our bonus terms page for full bonus details, rules and terms. No waiting in line here.

The first bonus you'll receive is our 300% deposit match and 25 free spins welcome bonus. This is added automatically on your first deposit. You might find your next deposit bonus on our promotions page, which features scheduled bonus events.

A deposit bonus is a bonus that requires a deposit to be redeemed. The bonus amount is usually related to the deposit amount. For example: a 50% deposit bonus will give you a £50 bonus on a £100 deposit. Please check our bonus terms page for more information.

A free bonus is a bonus that does not require any deposit to be redeemed. This is usually a fixed bonus amount and we include these because we truly appreciate you. Free bonuses might be awarded through our newsletters or news page. Please visit our bonus terms page for more information and make sure you opt into mailings and bonuses via your account.

Bonus money can only be used on our bingo game. You'll always play with your regular balance by default. If your balance is fully consumed, you'll automatically start wagering from your bonuses. Please be aware that winnings generated by wagering from bonus money will be transferred back into that specific bonus, until the wagering requirements are met. Wagering requirements for a bonus are (only) met by wagering from that specific bonus. 

You cannot request a withdrawal from your bonus. However, once you have met the wagering requirements for a bonus, that bonus will be transferred to your regular balance, allowing you to request a withdrawal. Please visit our bonus terms page for more information. 

Free spins may be awarded through our promotion page or newsletters and are usually tied to a specific game. Winnings from free spin promotions are paid out to your cash balance. 

A free spins offer might be added to your account automatically or require you to use a specific code to activate. Once activated, all you need to do is open up the game that the juicy free spins are for, after which you'll be prompted if you want to use your free spins automatically. 

Our bonus terms and conditions can be found here. Our general terms and conditions can be found here.

Our games are provided by industry leading suppliers. In accordance with stringent British licensing requirements, all games are tested for fairness by a certified independent testing company before being released. This testing includes robust verification of the Return to Player (RTP) rates, which are displayed on our Payout Rates page. 

We take great care to store your personal details safely. Only a few selected staff members have access to these details and only for necessary functions. Also, we do not store any personal information when you deposit with us. For example, your debit card number is only known by your trusted payment provider. 

Please visit our Privacy and Cookie Policy page to learn more about our Privacy Policy.

No, there are no secrets or hidden costs anywhere. You decide if you want to play, when you want to play, and how much you want to spend. 

Our Customer Services team are available between 9am and Midnight every day. The best way to contact them is using the Live Chat option in the left hand menu. You can also complete the form on this page, and our team will email you back within 24 hours. Please remember to check your spam or junk folder for our confirmation and replies.

If you win a prize in one of our selected jackpot rooms and your webcam is active then you can choose to record a Live Win Moment which is broadcast to everyone, so that they can celebrate it with you. When you win a full house you can choose to accept your Live Win Moment for promotional purposes – and you will receive instant cash for doing this. 

In order to share your joy at winning a bingo prize bingo prize with others face to face, you must activate your webcam.

You can activate your webcam by clicking on the webcam icon which you will find in the top-right of the bingo room. The 'webcam' window will open. If your webcam is active, you will see the image from your webcam in large in the centre.

An Adobe Flash Player security may ask you whether you would like to grant Bingocams access to your webcam. It is completely safe to do this. Mark the circle to the left of 'allow'. Then click on 'close'.

You can now close the webcam window by clicking on the cross in the top-right of the window. A small image from your webcam should appear in the top-left in place of the small webcam icon within the bingo game.

Please note:
Bingocams rules state that you must be present and clearly visible whenever your webcam is switched on.

Bingocams does not allow webcam overlays or to add images to the webcam stream using any other methods.

You only receive extra cash (on top of your prize winnings) for your Live Win Moment if you are participating in one of our selected jackpot rooms, and you allow it to be used for promotional purposes, thus enabling us to place it on our website or use it to promote Bingocams. 

Unfortunately, it is not always possible to offer your Live Win Moment for promotional purposes. 

If your Live Win Moment has not been offered up for promotional purposes, you won't receive any cash for it. It is also not possible to claim such money in the event of a malfunction, as the receipt of this extra money for the use of your Live Win Moment is separate from the prizes (which are rightfully yours) given when you win with a full card, and is granted at the discretion of Bingocams. 

The Bouncing Bonus game is a side game that works like a raffle. Each bingo card bought by a player represents a raffle ticket. Every so often the system randomly picks a bingo card and the player that has bought the card is selected to play this exciting game. 

In the Bingo Lobby (where you select the room you would like to play in) you can see in which room the Bouncing Bonus is active. Look out for the Bouncing Bonus icon in the ‘Extra Game’ column.

To be eligible to play the Bouncing Bonus: make sure you have bought at least 4 or more bingo cards using your balance meter for the next bingo game and are playing on a desktop device.

As a player you can influence the chance of the system selecting you to play the Bouncing Bonus game. The more bingo cards you buy using your balance meter, the more raffle tickets you 'own' and therefore the more chance you have to be selected to play the Bouncing Bonus.

Each bingo card represents one raffle ticket and the system collects all bingo cards for a raffle. The owner of the bingo card selected by this raffle (the outcome of which is determined by a random number generator) gets to play the Bouncing Bonus. Therefore by buying more bingo cards using your balance meter, you increase your chances to be selected to play the Bouncing Bonus!

When you are in a room where the Bouncing Bonus is active, the system may announce every so often that there will be a Bouncing Bonus game during the next bingo game. Make sure you are prepared, because before you know it you could win the Bouncing Bonus! To prepare yourself, make sure you buy as many bingo cards as possible and have your webcam switched on.

The Bouncing Bonus amount may depend on the total value of tickets purchased (by the room as a whole) for that game. The higher the card price or busier the room the higher the Bouncing Bonus value.

The Bouncing Bonus game always starts in a separate pop-up window. When you haven't been selected to play the bouncing bonus game, you can still see the selected person play the game via their webcam stream.

When you are playing the Bouncing Bonus, you will see a timer in the top left of the pop-up window. The timer shows you how much time you have to play the game. Don't let the bonus slip away, click on the Bouncing Bonus ball quickly and grab your winnings!

If you win, the Bouncing Bonus will be automatically added to your bonus meter and you can use this cash to buy more cards! 

Bingo Room Chat Window

The rectangular window at the bottom of the bingo game is the group chat window. This displays all messages that Bingocams players enter into the group chat. Private conversations are not displayed here. In the group chat window, you can chat with all the users in the bingo room which you are playing in, as well as play chat games which are initiated Bingo Room Chat Options
At the top of the bingo room chat window is information regarding the number of friends, the number of players and the number of players with active webcams that are in the bingo room. In the top-right, you'll find the 'Do not broadcast my live win-moments' and 'Refuse private chat requests' options. If you enable the 'Do not broadcast my live win-moments' option, Bingocams users will not see your live webcam stream when you win a prize. If you enable the 'Refuse private chat requests' option, it will be impossible for other Bingocams to invite you to join a private chat. All messages in the bingo room chat window are displayed in the group chat window in the large rectangle in the centre. First is the username of the person speaking, and then the message follows. If you click on the username, various options are displayed, specifically: block user, add as buddy and report abuse. All messages in the bingo room chat window are displayed in the group chat window in the large rectangle in the centre. 

Blocking users 

To optimize your bingo experience, Bingocams allows you to block private chat requests from a certain user. When you click on 'block user', private chat requests from this user are no longer displayed. 

Adding users to your 'buddy-list' / friends list 

When you click on 'add as buddy', you add another Bingocams player to your buddy-list. You'll find the buddy list under the 'Buddies' button on the far-right of the screen where all users in the room are usually displayed. Adding other users to your ‘Buddies List’ makes it easier to keep in touch with them whilst playing bingo. 

Reporting abuse by users 

When you click on 'report abuse', you can anonymously inform Bingocams about a certain player's misconduct in the bingo room. If no chat host is present, the form is automatically forwarded to Bingocams player support. In the window that opens when you click on 'report abuse', you can indicate the nature of the complaint by clicking on 'Nature of complaint' and selecting the correct option. After this, you can enter a description of what happened and click on 'report misconduct'. In the interest of keeping our bingo rooms fun and friendly, you can be sure that Bingocams will take these statements seriously and will promptly take the appropriate action. 

Chatting in the Bingo room chat window 

To enter a message into the bingo room chat window, first click on the rectangular field at the bottom of the room chat window (you'll find this field next to the yellow smiley). Enter your message and press ENTER to send it to the room chat window. The rest of the bingo room can now see your text. 

Smileys 

Besides text, you can also send small icons as messages to rest of the bingo room. Bingocams allows you to add these 'smileys' to your message by clicking on the yellow smiley next to the text field. A selection of smileys will appear. Some smileys are only available to Bingocams users with a silver, gold or above status.

If you don't want to chat with everyone in the bingo room, but would like to chat with a specific Bingocams player, you can have a private conversation with this user. All messages that you send are then only displayed to the user with whom you are having the chat rather than the rest of the bingo room.

Activating your own webcam

In order to share your joy at winning a bingo prize bingo prize with others face to face, you must activate your webcam. 

You can activate your webcam by clicking on the webcam icon which you will find in the top-right of the bingo room. The 'webcam' window will open. If your webcam is active, you will see the image from your webcam in large in the centre. 

An Adobe Flash Player security may ask you whether you would like to grant Bingocams access to your webcam. It is completely safe to do this. Mark the circle to the left of 'allow'. Then click on 'close'. 

You can now close the webcam window by clicking on the cross in the top-right of the window. A small image from your webcam should appear in the top-left in place of the small webcam icon within the bingo game. 

Please note:
Bingocams rules state that you must be present and clearly visible whenever your webcam is switched on. 

Bingocams does not allow webcam overlays or to add images to the webcam stream using any other methods.

Turning off the webcam

You can deactivate your webcam by clicking on the small version of your webcam image that you'll find at the top-right of the bingo room. The 'Webcam' window will open. When your webcam is active, its image appears in large in the centre. When it is not active, the webcam icon is displayed. Click on the 'cam off' button below the icon. 

A browser pop up may ask you whether you would like to grant Bingocams access to your webcam. This time, click on 'don't allow'. Then click on 'close'.

A Bingo Star (chat host) is a Bingocams employee that guides the discussion and ensures that the chat in our bingo rooms is fun and friendly. The Bingo Stars can also be asked questions which do not require access to a Bingocams account. 

If someone doesn't abide by Bingocams rules, a chat host can immediately remove the user from the bingo game. This can even lead to being permanently blocked from using Bingocams. This ensures that the pleasant nature of the chat is not disturbed.

Chat room rules also apply to all private conversations within the Bingocams applicaton. Any player who fails to comply with these rules may be immediately blocked from playing at Bingocams: 

• Broadcasting inappropriate images or asking others to broadcast inappropriate images is strictly forbidden by Bingocams. 
• Using inappropriate, abusive, racist or foul language in the bingo chat rooms or joining inappropriate conversations is not allowed. 
• Flooding (filling the bingo chat room with messages) is not permitted. 
• Players are not allowed to disturb other bingo players against their will. 
• Arguments between players at Bingocams is not allowed. 
• Username and images used as avatars must be appropriate, if Bingocams deems an image or username to be offensive, crude, or inappropriate, we will block that user from the bingo game. 
• The use of webcam overlays is not permitted. 
• The use of abusive and offensive language in a player's motto is not allowed, negative statements against Bingocams are also not permitted. 
• Players are required to respect the decisions of the Bingocams chat hosts at all times. 
• Players are required to contact the Bingocams helpdesk with complaints, and are not permitted to voice such grievances in the chat rooms. However, players may ask questions regarding the bingo game content to the chat hosts. 
• Players are not allowed to advertise other websites or companies this includes mentioning other bingo websites. 
• In general, any racist, offensive and sexually explicit statements or images are a cause for an immediate and permanent block from Bingocams.

Status Points are our special way of saying "Thanks you for playing with us!" You automatically receive Status Points on each line or full house win you have on our Bingo Game. Status Points are used to go up through the levels on our loyalty program. Please visit our Loyalty page for more information, including how you could become an exclusive Diamond Plus member.

*Please note there must be 10 or more players in the bingo room for Status Points to be activated.

You only receive status points if at least 10 players have bought cards for a round. 

Please note! That although there may be more than 10 players visible in the room some of these may not have purchased cards