Service Terms & Conditions
Version number 091120, last updated 9th Nov 2020 – Bingocams.co.uk.
These terms and conditions apply to anyone (an 'End User' or 'Player') accessing this website and/or using mobile applications and using the online functionality provided by the website or mobile applications, mobile internet sites for purposes including, inter-alia, to visit, browse, register (or attempt to register) an account, and to play (or attempt to play) the games offered on such platforms. Due to the number of games offered by the Operator, the rules for each game can be accessed from a link within the game.
In these terms and conditions, capitalised terms mean:
In these terms and conditions, capitalised terms mean:
1.1 The Games
Bingo and Casino Games played for real money via the website and/or mobile applications.
Money won by a Player (also referred to as 'Winnings').
1.3 Prize Pool
Amount available for Prizes.
The payment wagered to enter one of the Games - also referred to as a 'Bet' or 'Wager'.
An End User who plays, or attempts to play, the Games (whether it be for prizes or for fun) and/or has an account registered.
A Player who wins a Prize.
1.7 Progressive Jackpot
A jackpot of which the payout total is incrementally increased every time a game is played for real money. These include both Bingo Global ('Big Bang') and Room Jackpots and Casino Jackpots that are pooled across the game software Service Provider’s network.
1.8 Service Provider
A company with whom the Operator has a formal agreement to provide Games, website features, payment facilities or services to help administer Player accounts. These include payment providers, such as Paysafecard and Skrill, and casino game software providers, such as Microgaming, NetEnt and Yggdrasil.
The licence under which the Operator is entitled to provide The Games via remote connection. Specifically, for players in the United Kingdom, this is Great British Gambling Commission licence number 000-039358-R-319429-020
These terms and conditions constitute a legally binding agreement between: 'You', the 'End User' or 'Player'; and Dazzletag Entertainment Limited ('We' or 'Us' or 'The Operator').
2 Introduction, Licensing and Protection of Customer Funds
2.2 Dazzletag Entertainment Limited's registered address is Villa Seminia, 8, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011 Malta.
2.3 Dazzletag Entertainment Limited is licensed to provide remote casino and remote bingo facilities to players in the United Kingdom by the Great British Gambling Commission under License Number 000-039358-R-319429-020.
2.4 We are required by our license to inform players about what happens to funds that we hold on account for you, and the extent to which funds are protected in the event of insolvency. We hold customer funds separate from company funds in a dedicated bank account held with our corporate bank. These funds are not protected in the event of insolvency. As per Gambling Commission rating: Not protected. For more information please visit the Protection of Customer Funds section of the Gambling Commission's website.
2.6 Bingo Games made available by the Operator are developed and maintained by Dazzletag Entertainment Limited, in accordance with our Great British Gambling Commission licence. Casino games offered are supplied by game software Service Providers Microgaming, NetEnt AB (Publ) and Yggdrasil Holding Ltd and offered conjunction with the necessary supplier agreements and licensing requirements.
3 Your Account
You must register personally and may not register an account for anyone else. You are only allowed to hold one account. Simply complete the account registration form on the website (or similar functionality where it is made available in the Mobile domain, including, inter alia, through mobile applications or WAP or mobile internet sites), including your name, place of residence, telephone number, and valid email address, your chosen password and security question information. The name associated with your payment method (for example the name on your credit/debit card, or e-wallet account details) must match your first name and surname at all times. You must only use your own payment methods in your registered name to make deposits and request withdrawals. We reserve the right to void all activity where third-party payment details have been used.
3.2 Restricted Territories
Certain countries prohibit or limit some or all of the forms of gambling made available by the Operator. You are responsible for ensuring that you are familiar with your country's laws relating to gambling (and, if different, the laws of the country in which you are actually playing) and that you do not breach these laws. Amongst others, the Operator does not accept registrations, and reserves the right to close any accounts, from the following territories: Afghanistan, Albania, American Samoa, Antigua and Barbuda, Australia, Bulgaria, Belgium, Cuba, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Greenland, Guadeloupe, Guam, Italy, Indonesia, Iran, Islamic Republic of Iraq, Israel, Libyan Arab Jamahiriya, Martinique, Netherlands, Northern Mariana Islands, Palestinian Territory, Occupied Puerto Rico, Reunion, Spain, Sudan, Syrian Arab Republic, Turkey, United States, United States Minor Outlying Islands, United States Virgin Islands
3.3 Minimum Age
You must be at least the minimum age of 18 years old to register and play on this site and to hold an account (if the territory from which you are playing requires you to be older than 18, then you must be at least the minimum age specified by the applicable local laws). This includes playing the games and using the game console chat functionality. Underage gambling is an offence. The Operator reserves the right to invalidate accounts if we find a player is less than the minimum age and we may request additional information to confirm a player's age at any time. Any player found to be under the minimum age will have their account closed, their deposits returned and any winnings or bonuses will be declared null and void.
3.4 Encrypted Card Details
For most card types, you only need to enter your debit/credit card details once. The details are then stored on the secure servers of our payment Service Provider in accordance with required Payment Card Industy (PCI) standards. Following this, your debit/credit card details will only be used when you make a deposit or withdrawal. We require your 3-digit Card Security Code (also known as CV2 number) during all card transactions so that your card issuing bank can confirm the integrity of your deposit. We do not store the Card Security Code in our systems.
3.5 Customer Due Diligence
The Operator will perform verification checks, otherwise known as Customer Due Diligence, on all players within 24 hours of their first deposit. If a Player’s identity cannot be successfully verified then their account will be closed, pending successful verification. In such cases, the Player may be required to send documents to confirm their identity, age and address details. Upon successful verification, the Player’s account will be reopened. The Operator reserves the right to use an independent reference agency to verify the identity and/or any other information that you provide us. In performing these checks, the credit reference agency may keep a record of your information. You can be assured that this is done only to confirm your identity and age. A credit check is not performed.
The Operator may perform Enhanced Due Diligence checks, in accordance with Anti-Money Laundering regulations, in certain cases where a transactions or account may be deemed high volume and/or there is an increased risk. To complete these checks, the Player may need to supply the following documents:
- Proof of Identity: Photographic ID
- Proof of Address: Bank Statement, Utility Bill or Council Tax Bill
- Proof of Funds: Copy of front and back of card used to deposit, bank statement or screenshot of alternative payment method
The Player’s account may be suspended and no further wagering allowed until the relevant documents are received.
In accordance with Anti-Money Laundering Laws, the Operator may perform a Source of Wealth check in order to identify and support the source and value of the funds used to wager with. One or more of the following documents may need to be validated for the Player’s account be reopened:
- Proof of earnings: Payslip/Director remuneration/Dividends/Pension;
- A bank statement/savings account that clearly shows consistent incoming values from an identifiable source
- A Trust deed clearly showing a consistent entitlement to funds;
- An account statement showing funds recently won from another company;
- Dated proof of an award/payment made to you;
- Other clear evidence that would support affordability in relation to your business with us
3.6 Secure Communications
Information is transmitted between our secure servers and the secure servers of leading e-commerce payment companies who in turn have secure encrypted links between themselves and leading banks. The Operator's employees and Service Provider's employees do not have access to your full debit or credit card details. Our integration with these payment Service Providers is conducted in a manner that is compliant with Payment Card Industry Data Security Standards.
3.7 Personal Account / Registration Acceptance
Upon acceptance of your Registration you will be issued a personal account and confirmation of your registration. The Operator reserves the right to decline acceptance of an account registration at any time at its sole discretion. In this instance, unused balances will be refunded to account holders, subject to the terms and conditions and the Operator's obligations under the Licence.
3.8 Named Account Holder Is Sole Permitted Account User
If we have reason to suspect that the person operating the account is not the named account holder, we reserve the right to close the account and withhold player balances/withdrawals until the account's operator can be fully verified. This security policy is designed to help prevent against account misuse and underage gambling. If the account operator's identity cannot be fully verified or remains in doubt, the account will remain closed with any winnings/balances forfeited.
3.9 Illegal Wagering is Void
The Operator does not accept liability for any breach by you of the applicable laws of your country of residence. The Operator reserves the right at its sole discretion to declare any wager as void if a player is identified as playing illegally, in which event no winnings will be paid.
3.10 Secure Member Details
The Operator executes transactions in secure mode using encrypted certification, so any personal and financial details you submit are encrypted during transmission. The Operator takes all reasonable precautions to protect sensitive information provided by visitors to the website or mobile applications.
3.11 Depositing Funds
Funds can be deposited in a Player’s account using Visa, MasterCard, Maestro UK, Visa Electron, Neteller, Skrill, Paysafecard, and Trustly. All transactions will be in GBP. Dazzletag Entertainment Ltd or Bingocams will be the narrative that appears on your statement next to these transactions. The Operator accepts no responsibility for any charges or fees levied by card issuers or financial institutions. Players must deposit only with a payment option which is registered in their name. If the name on the payment option does not match the name on the account where it is used, we reserve the right to close the account and withhold any winnings/bonuses.
3.12 Minimum and Maximum Deposits
A minimum deposit of GBP 10 and a maximum of GBP 5000 per transaction may be made using any of our accepted payment methods.
3.13 Maximum of Three Live Credit/Debit Cards per Member
Players can register more than one credit or debit card on their account, no card may be registered to more than one account. Players may register a maximum of three different cards. Players can only use a credit or debit card to make deposits in the account with which it has been registered. If you need to change or update a payment method, please contact our customer services team on email@example.com.
3.14 Online Wagering Only
You may only place wagers for the Games through this website or using the mobile applications that we make available. Attempts to place wagers through any other medium, including telephone, fax or post, will not be accepted.
3.15 Interest on Member Account Funds
Dazzletag Entertainment Limited is not a financial institution and thus any deposits made into your account are not due any interest payments.
3.16 Up to Date Personal Details
It is the Player's responsibility to ensure that their personal details are kept up to date, including name, place of residence, telephone number, and valid email address. If necessary we will contact you at your registered email address, by phone, by SMS (text message), or by letter. We will phone your mobile number in preference to your home number, if you register your mobile number.
3.17 Member Responsibility for Keeping Password and Member Details Secure
Your account username and password are issued for your personal use and should be kept private at all times. Your account is for your sole personal use only and provided that we have been correctly supplied with the account information requested, we are entitled to assume that all payment and gaming transactions are made by you. We take no responsibility for any third party access to your account and under no circumstances shall the Operator be liable for any losses incurred by you as a result of misuse of your password by any person or for any unauthorised access to your account and all transactions where your user name and password have been entered correctly will be regarded as valid, whether or not authorised by you. You should change your password on a regular basis and never disclose it to any third party. You can change your password at any using the “Forgot Password” link on the homepage. We will never ask you to disclose your password. We recommend that you do not associate your password with anything personal such as names, birth dates, telephone numbers, or other familiar words. It is your sole responsibility to protect and keep your username and password confidential at all times and you are responsible for any unauthorised misuse. We strongly recommend that you disable any automatic password memory in your browser prior to use and that you run appropriate anti-spyware, firewall and virus protection on your computer on a regular basis. Always log out of your account and shut down your computer when not in use and avoid accessing your account at Internet or Cyber cafes, libraries or other public sites that have Internet access. You must report any loss or misuse of your password and if you think your account may have been accessed by a minor please contact us with immediate effect.
3.18 Login / Logout Feature
Wagers should only be made by the account holder. The Operators systems will typically automatically log out an account holder where no activity has been recorded on the Games server for more than 15 minutes.
3.19 Contacting the Operator if Member Details believed no Longer Secure
Players are responsible for keeping details provided at registration accurate up to date. You can access and amend your own individual account information by clicking on My Details in the My Account section of the website. If you have any reason to believe that your individual account information may no longer be secure, please contact Customer Services immediately by emailing firstname.lastname@example.org or using Live Help facility. We would also recommend that at this point you reset your password via the link provided on the homepage. If there has been any unauthorised use of your debit/credit card on our website, as well as contacting us, we recommend that you contact your card issuer immediately.
3.20 Closing Member Accounts
The Operator reserves the right to close an account at any time without prior notice. Unused balances will be refunded to Players, subject to the terms and conditions and the Operator's obligations under the Licence.
3.21 Payment Transaction and Fraudulent and Suspicious Transactions
Players are fully responsible for paying all monies owed to the Operator. It is unlawful to deposit or attempt to deposit funds obtained from ill-gotten means. To prevent crime, verify your identity and meet our legal obligations, all transactions are checked and monitored and where appropriate we reserve the right to use third party reference agencies to assist in this process. You agree that you will not make or attempt to make any chargebacks, and/or deny or reverse any payment that you have made and you will reimburse the Operator for any chargebacks, denial or reversal of payments you make and any loss suffered by the Operator as a consequence thereof. The Operator may, at its sole discretion, cease to provide services or withhold payment to certain users or to users paying with certain credit cards or third party payment methods. We reserve the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your account. To the extent that they do not conflict with the terms of this Agreement, you agree to be bound by the terms and conditions of such third party electronic payment processors and/or financial institutions. In the case of suspected or fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment), we reserve the right to suspend or close a Player’s account, reverse any withdrawal made and recover any winnings. The Operator has the obligation to report suspicious activity to the Regulator and reserves the right to report such activity to the police or relevant authorities. However, under no circumstances shall the Operator be liable for any unauthorised use of credit cards, irrespective of whether or not the credit cards were reported stolen.
3.22 Multiple Accounts Policy
Only one account per person is allowed. Any subsequent accounts registered by an existing player will be closed with winnings/bonuses voided. Bingocams allows a maximum of two accounts per household/address/I.P address. Any attempted registration that does not comply with our policy will be denied. If following registration, we discover that your account violates our Multiple Accounts Policy it will be closed with any balances/winnings voided. Winnings will only be processed to members who have one account. If a member has more than one account, all winnings will be void. If the name on a member's account does not match the name on the credit or debit card(s) used to make deposits to the account, all winnings for that account will be void. If your payment details have been used on another account then your account will be closed. Any abuse or fraudulent activity in relation to bonuses awarded or offered will result in the account and any subsequent accounts being closed and any winnings immediately voided.
3.23 Transfer of Accounts and/or Funds
It is prohibited for a member to sell, transfer or acquire accounts to or from other members, or to attempt to do so. It is prohibited for funds to be transferred between accounts.
3.24 Responsible Gambling
The Operator takes the issue of responsible gambling very seriously and is committed to providing a safe and fun gaming service. To read more please visit our Responsible Gambling Page, which is also linked from our homepage.
On self-exclusion request, we will allow a Player to close all accounts registered in their name for a minimum period of 6 months, during which time it will not be possible for the account to be re-opened for any reason. We will also automatically remove the player from any mailing lists that we operate. The Player can self-exclude by contacting our Customer Support team through emailing email@example.com or starting a live chat. Self-Exclusion can also be requested by using our Responsible Gambling Page. The Operator will use details provided by the Player to exclude the Player from all platforms operated by the Operator (Dazzletag Entertainment Limited) within 24 hours in accordance with the Licenses. The Operator is not liable for losses on any other account held by the player during this 24 hour period. The Operator is not liable should a Player create a new account with different details. When adding a period of self-exclusion, the Operator recommends that the Player considers self-exclusion from any available gambling facilities and seeks further advice from the help organisations detailed on our Responsible Gambling Page. During a self-exclusion period, the Operator will use all reasonable endeavours to ensure compliance with our responsible gaming self-exclusion policy and prevent the Player from using gambling facilities offered in association with their Licence. However, the Player accepts that the Operator will have no responsibility or liability whatsoever should they continue to deposit and wager using additional, not previously disclosed, accounts or new account(s) opened using different personal registration information. The Operator also accepts no responsibility or liability for any accounts registered with similar details where some entries are manipulated or adjusted in order to bypass various protections and filters. Upon self-exclusion, all future wagers, stage saved games, Bonus funds and entries in any promotions will be forfeited. We will not be able to reinstate these if the account is reopened after the self-exclusion period. All remaining balances less any active bonuses will be returned to the Player. Upon expiry of the self-exclusion period the Player may request to re-open a closed account by contacting our Customer Services team by emailing firstname.lastname@example.org with the details of the account you wish to re-open. Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion time period has expired. Requests to re-open an account with an expired self-exclusion period are subject to a minimum 24-hour cooling off period.
3.26 Closing Accounts
Players have the right to cancel and close their account and request payment of outstanding funds at any time. The Operator also reserves the right to temporarily suspend or permanently close accounts in accordance with these terms and conditions. Providing the Player has complied with the foregoing obligations and the terms referred to in the terms and conditions, outstanding balance funds, as recorded on the Operator's systems, will be repaid to the source of funds. Closure of an account will automatically render any open games, Bonus funds and entries in any promotions void. We may not be able to reinstate these if the account is reopened. All remaining balances less any active bonuses will be transferred to the payment source the Operator deems they originated from.
The Operator participates in the GAMSTOP multi-operator self-exclusion scheme. We check all players against the GAMSTOP database upon log-in and will prevent access if details are matched. To register please visit www.gamstop.co.uk. GAMSTOP currently includes a large number of online gambling websites, but not all. Following our own self-exclusion process will not exclude you from other companies participating in the Gamstop scheme, you must register with Gamstop directly.
3.28 How to Close your Account
You may request to close your account via the responsible gambling page or by contacting Customer Services by emailing email@example.com with the username and/or registered email details of the account you wish to close. Such termination shall occur within 3 calendar days after receipt by the Operator of your request. You accept that you shall remain responsible for any activity on your account between advising us of your notification and the termination of your account.
3.29 Re-opening your Account
You may request to re-open a closed account by contacting our Customer Services team by emailing firstname.lastname@example.org with the details of the account you wish to re-open. All requests to re-open a closed account will be reviewed by the Operator. Accounts closed as part of our self-exclusion or cool off policy cannot be re-opened for any reason until the self-exclusion or cool off time period has expired.
3.30 Tax and Legal Advice
Dazzletag Entertainment Limited does not provide advice to players regarding tax and/or legal matters. Players who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors and/or authorities in the jurisdiction in which they are domiciled and/or resident.
3.31 Deceased Policy
Upon the death of a Player, the assets (i.e. balance, bonus and status points) of an account may be transferred to a new account with a separate username for the next of kin, provided that relevant documentation, such as death certificate is received. Assets cannot be added to an existing account.
3.32 Deposit Limits
Players may set a deposit limit on their account at first deposit, or at any time via the responsible gambling page or through contacting Customer Services. Deposit limits can be set on a daily, weekly or monthly basis. Our deposit limits work on a 'rolling period' basis. For example, if you reach your daily deposit limit you will not be able to deposit until a full day (24 hours) has passed. The deposit limit is only effective for the account on which it is set. Any increase or removal of responsible gambling limits is subject to a minimum 24 hour cooling off period and confirmation following this cool-off.
3.33 Session Limits
Players may set a session limit on their account via our helpdesk or responsible gambling page. A session is defined as the amount of time in hours and minutes a player is logged into their Bingocams account. On setting a session limit on your account, you will be automatically logged out of your account after that limit has been reached.
3.34 Wagering/Loss Limits
Players may also set a limit on the amount that can be wagered or lost per day. Wagering and loss limits can be set by emailing email@example.com Any increase or removal of responsible gambling limits is subject to a 24 hour cooling off period.
3.35 Reality Check
Players can set a periodic in-game notification informing them of the total player time and providing links to view profit and loss as well as the option to terminate the game. The reality check interval is applied to individual gaming sessions rather than a log-in session. The timer will begin when a casino game or live casino lobby is loaded and will end when the game is closed. The reality check is not active by default and must be set by the player from the Responsible Gambling page or by contacting Customer Services.
3.36 Time Out
Players may request a Time Out on their account via the responsible gambling page or by emailing firstname.lastname@example.org with their request or by contacting our Live Help team. Players may request a Time Out of 24 hours, 1 week or other reasonable Time Out period, up to a maximum of 6 weeks. Upon receipt of this request, every step will be taken to ensure the same status is applied on all accounts held by the player across our brands, within 24 hours. The Operator is not liable for losses on any other account held by the player during this 24 hour period. The Operator is not liable should a Player create a new account with different details. It will not be possible for the account to be reopened until the Time Out has completed. Following the Time Out period, the account may be reopened upon player request to our email@example.com email address or via our Live Help service. Any bonuses lost due to expiry during a Time Out cannot be reinstated. The Player accepts that the Operator will have no responsibility or liability whatsoever should they continue to deposit and wager using additional, not previously disclosed, accounts or new account(s) opened using different personal registration information. Following application of a Time Out, we recommend applying the same action to other websites or gambling facilities available to you.
4.1 Bonus Types
4 Welcome Bonus, Reload Bonus, Terms and Conditions
A Free Bonus is a bonus that can be redeemed without the need to deposit or won in a “side-game”, such as the Bouncing Bonus. These are also known as “Type 2” Bonuses
A Reload Bonus is a bonus that requires one or more deposits within a specified time period to be redeemed. These are known as “Type 1” Bonuses
A Welcome Bonus is a type of reload bonus that is only available to new players and offered in conjunction with a the first account deposit. As the welcome bonus requires a deposit, it is a Type 1 Bonus
4.2 Bonus Terms
All bonuses are subject to bonus terms and conditions, as well as these general terms and conditions. Full bonus terms and conditions can be found on our Bonus Terms and Conditions page. Some individual bonuses may carry supplementary terms or eligibility criteria, which will be communicated in the email or on the event page accompanying the bonus.
4.3 Bonus Eligibility
A welcome bonus is available to all players on their first deposit. Bonuses on further deposits are available only on selected deposits, providing you have been selected to receive a bonus. In the event a player deposits an amount that does not qualify for a bonus they will not be able to claim the bonus on subsequent deposits. Qualifying players will have their account credited with the bonus providing their deposit meets the minimum and maximum deposit requirements.
4.4 Wagering Requirements
All bonuses are subject to wagering requirements which need to be completed before they can be transferred to the balance meter; from where they can be withdrawn. This will differ depending on the bonus offered; see individual bonus terms and conditions for full details. Wagers on each game will contribute different amounts towards your wagering requirements. Your wager requirements will be displayed to you in the My Account section of the website under the option ‘Bonus Overview’. You will be presented with an example of how much you will need to wager. If any games are excluded from the wagering contribution they will be listed in the terms and conditions associated with the individual bonus. By accepting a bonus, you agree with the Bonus terms and conditions and you will not be able to forfeit your bonus once you have placed a wager with your bonus funds. Further information regarding individual bonus rules are published on our website under the section entitled 'Promotions', by accepting a bonus from us you confirm that you are in agreement with these rules. Casino games cannot be played with your bonus account. Therefore no wagering requirements apply to our casino games. Bonuses can only be used when buying real bingo cards. Wagering requirements apply for all of our standard bonuses. Members will be required to wager the original bonus amount a certain number of times (typically between 1 and 10 times) before the bonus is unlocked and transferred to the customers balance meter, where it may be withdrawn. Example: For a bonus of ￡10 with 1 times wagering requirements the player will be required to wager ￡10 before the bonus is unlocked for withdrawal. During this time all winnings from tickets purchased with this bonus will be returned to the players bonus meter. Bonus wagering in tournament, guaranteed jackpot and special rooms will not be counted towards wagering requirements. This applies to any room outside of the 90 and 75 Ball tabs in our room selector, unless otherwise stated.
4.5 Wagering Order
In the event of a win from a game played using your bonus, your bonus meter will be topped up with all win amounts until the wagering requirements are completed. You will not be able to withdraw any winnings won when wagering with bonus money until you have met the wagering requirements of your bonus and the funds are transferred to your balance meter. Type 1 bonuses are always played before Type 2 bonuses.
4.6 Withdrawal Restrictions
Balance (cash) funds can be withdrawn at any time. Your bonus is non-withdrawable until the wagering requirements have been met. Once you have met the wagering requirements, the current bonus amount will be transferred to the balance meter, from where it can be withdrawn. Type 1 bonuses will expire should a withdrawal be requested from the balance meter if they are active on the account and the wagering requirements have not been completed. All withdrawals will be subject to verification and anti-money launder checks before being approved.
4.7 Depositing with an Active Bonus
A player may make any number of further deposits without affecting the bonus in any way. All deposits are added to the account as withdrawable funds.
4.8 Bonus Rules
By accepting a bonus or participating in a promotion, you agree to be bound by these rules and to the decisions of the Operator. All bonuses are subject to our official terms and conditions, which shall be binding in all cases. Further information regarding bonus terms are available on our Bonus Terms and Conditions page. By accepting a bonus from us, you confirm that you are in agreement with our general bonus terms and conditions. All bonuses are offered at the sole discretion of the Operator who may choose to exclude certain players, territories or payment methods. If you are unsure about the bonus rules and conditions, please contact firstname.lastname@example.org before accepting the bonus.
4.9 Additional Bonuses and Promotions
The Operator reserves the right, at its sole discretion, to provide additional bonuses or complimentary payments to players either applied directly to the account or through mechanisms such as offering the facility for players to participate in bonus games and promotions. Any bonus will be bingo bonus unless otherwise stated. The application of a bonus to a players' account or the offering of bonus games does not oblige the Operator to make any similar payment or offer to any other member. ‘Social Media’ refers, but is not limited to, the Operator’s official Facebook/Twitter/YouTube/Google+ as linked from the website. Unofficial pages are not the responsibility of Bingocams and have no affiliation. All posts on any social media by the Operator’s employees are subject to these general terms and conditions. Entry into any official social media competition is at a person’s own free will. The Operator is not responsible for any third-party content, including but not limited to, individual comments or postings Any comment or posting added to any of Bingocams’ official social media is made at the author’s own risk, including but not limited to, personal data or opinion Any third-party comment or posting added to any of Bingocams’ official social media is of the author’s own opinion and does not represent those of Bingocams. Promotions offering rewards such as, but not limited to, competitions will pay out in bingo bonus unless otherwise stated. Any bingo bonus reward will be Type 2, unless otherwise stated. Entrants to any competition must have a registered and active account and a valid username. Any rewards will be processed within 24 hours of the promotion closing and the winner being decided. Unused bingo bonus funds will expire after 42 days after application. In the case of a merchandise prize, the winner will be contacted directly to arrange delivery. Further information regarding bonus terms are available on our Bonus Terms and Conditions page.
4.10 Welcome Bonus
The Operator offers a Welcome Bonus at the time when you first deposit. This bonus is 300% of your deposit. So if you deposit ￡50 the Operator will add a ￡150 bonus to your account. The maximum welcome bonus is £150. The Welcome Bonus can be obtained in combination with a Free Bonus. The wagering requirement is 10x the bonus.
4.11 Reload Bonus
The Operator offers a Reload Bonus on certain deposits via the redemption of a reload bonus code. For example, if you deposit £50 using a 25% reload bonus code then the Operator will add a £12.50 bonus to your account. The maximum Reload Bonus that can be received is £50. The wagering requirement is typically 1x to 10x the bonus amount.
Unless otherwise indicated in the Promotion Correspondence or an On-line Promotion, a promotion is intended for the addressed recipient or category of recipient only and cannot be transferred. If you are not the intended recipient or within the intended category of recipient then the offer is null and void. The Promotion Correspondence or On-line Promotion may also indicate a period after which the bonus will expire. Bingocams reserves the right to alter, terminate or withdraw bonuses at any time and at its own discretion. We reserve the right to remove any incorrect credits added to the bonus or balance meter due to technical issues. If an account is inactive for a period of 3 months or more then any bonus on that account will be automatically removed by Bingocams and deemed to be forfeited. All open bonuses are automatically forfeited upon self exclusion of an account.
4.12 Bonus Abuse
In the event that the Operator believes a player is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by us, then we may, at our sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Games and/or block that user's account.
4.13 Special Promotions
From time to time the Operator may offer themed events and special promotions allowing players to win extra prizes. The Operator reserves the right to determine the member qualification criteria of the bonus promotion. Full details on the bonus promotion terms and conditions can be found on the website page(s) associated with the promotion.
4.14 Depositing Players Rule
The crediting of prizes and bonuses for promotions, events, chat games and side games may be subject to the 'depositing players’ rule. This rule means that only players who have deposited within the time frame dictated by the Operator are eligible to receive prizes. Entry into certain rooms, including but not limited to our jackpot event rooms are also restricted to players who have deposited within a certain time-frame, this time-frame is published on the relevant event page but is subject to change. The deposit requirement period is calculated from the exact time at which the room opens. The Operator reserves the right to invoke this clause at their discretion and their decision on whether a player is eligible for entry to an event/prizes is final.
4.15 Refer a friend
A 'refer a friend' bonus is offered at the discretion of the Operator. This bonus may be amended or withdrawn at any time. Only valid referral registrations from non-existing players are counted. In the event of suspected abuse of this feature, the Operator reserves the right to close the associated accounts.
4.16 Free Spins
The Operator also offers free spins as a bonus or in association with a promotional event. Typically, to receive free spins, a Player must meet the specified qualifying criteria, such as wagering and/or depositing a certain amount within a given time-frame. The free spin coin value is defined by the Operator. Free spins may only be available on a specified game or group of games. Free spins are separate to Balance and Bonus Funds and usually appear when the casino game on which they are available is opened. Free spins do not have a wagering requirement attached and as such any winnings are credited directly to the balance meter from where they can be withdrawn.
5 Acceptance and Validation of Wagering
5.1 Playing for Real
Players can enter our bingo Games by purchasing tickets using funds from either balance or bonus meters. Casino Games can only be 'played for real' by a player using funds from their balance meter. In no instance would wagering in the casino's 'demo' or ‘free play’ mode entitle a player to win cash jackpots or prizes. In order to play casino games for real money, the Player must have made at least one valid deposit to their account in the previous 3 months. Casino wagering may be voided if on review the member has not deposited within the previous 3 months. For this purpose, we define 'previous 3 months' as the last 90 days. The Operator’s decision on this condition is final.
5.2 Confirmed Wagers
All bets are final. The Operator cannot cancel or refund wagers once they have been confirmed by the Operator in your account, unless the wager is declared void for reasons outlined in these Terms and Conditions.
5.3 Accurate Wagering Records
Despite every effort to ensure total accuracy, the Operator does not accept responsibility for any errors or omissions in respect of information provided on the site. Wagers based on incorrect odds will be void.
5.4 Deduction of Wagers / Unresolved Wagers
Stakes (the cost of a wager) will be deducted from your account at the time of placing your bet, no matter when the result is determined. The Operator cannot refund bets placed on games where bets have been purchased for future plays that have not yet been settled, such bets will be resolved and winnings credited to members bank accounts.
5.5 Right of the Operator to cancel/terminate Games
The Operator reserves the right to cancel or terminate Games at its sole discretion. In the event that a game is cancelled or terminated such that it is not possible to resolve the Wager, that game shall be deemed null and void and the wager will be credited back to the Player.
5.6 Right of the Operator to postpone Games
The Operator shall also reserve the right to postpone games at its sole discretion. In this case, any wagers for the postponed games shall still stand and the game will be executed at the new time set by the Operator.
5.7 Pre-Purchased Bingo Cards
Pre-purchased bingo cards are purchases for Games that will take place in the future. Once you confirm you have purchased a ticket for a future game, your wager is final. Pre-purchase games may be subject to change or cancellation without prior notice. In the event that a game is cancelled, you will be refunded all purchased tickets. The Operator reserves the right to cancel or amend any game without prior notice.
5.8 Cancelled/ Interrupted Games & Compensation Policy
Stakes for any cancelled or incomplete games will be returned to players within 48 hours of the cancellation notice or the start time of the game (whichever occurs first). Any stakes for bingo games that take over 10 minutes to complete (from time first ball is drawn) will be refunded to the player within 48 hours.
6.1 The Operator will apply an Administration Fee to all accounts that have been ‘inactive’ for a consecutive period of at 12 months in accordance with the following procedure. An account is deemed to be ‘inactive’ during any period in which none of the following actions take place in relation to it: (i) a successful deposit; (ii) participation in any casino, or bingo games
6 Dormant and Inactive Accounts
(a) If your account remains ‘inactive’ for a continuous period of 12 months then your account shall be deemed to be ‘dormant’ and, if the balance on your account is zero, your account will be closed and no fee shall apply.
(b) If, on being deemed to be dormant, your account has a positive balance, the Operator shall take reasonable steps to notify you using the details you provided during your registration process (or as updated by you).
(c) If your account remains dormant, after a minimum period of 28 days following the Operator’s first attempt to notify you that your account has become dormant, the Operator shall deduct a monthly Administration Fee from your account balance of £2 (or currency equivalent), or 5% of your account balance at the time that it is deemed to be dormant (whichever is greater).
(d) The Administration Fee calculated in accordance with (c) above shall be deducted from your account balance on the expiry of the 28 day notification period mentioned above and every 28 days thereafter at the same rate until the earlier of: (i) your account balance reaching zero when no further Administration Fee shall be deducted and your account will be closed; or (ii) you ‘reactivating’ your account when no further Administration Fee shall be deducted.
6.2 You can ‘reactivate’ your account by: (i) making a successful deposit; (i) a successful deposit; (ii) participation in any casino, or bingo games
7.1 Crediting Winnings
7 Prizes, Payment of Winnings, Withdrawal of Funds and Bonus Promotions
Winnings due on wagering conducted through your account will be added to your balance or bonus meter automatically. This update of your account is not 'proof of win'. If upon manual review, there is evidence of fraud, malpractice or technical malfunction, the Operator reserves the right to void certain winnings and to amend member accounts accordingly.
7.2 Maximum Winnings
The maximum that any one individual can win in any 24 hour period (excluding any progressive or super jackpot elements to a prize payout) is limited to GBP 250,000 or currency equivalent. Should you exceed this limit in any 24 hour period, any bets made once the limit has been exceeded may be rendered void, at the Operator's discretion and your stakes will be returned to your account without any winnings made on those wagers.
7.3 Rounding of Winnings
The Operator uses a wager multiplier to calculate and accumulate gaming odds and it is therefore possible that with certain games, winning payouts can be displayed for presentational clarity having been rounded down to two decimal places to the nearest currency unit (i.e. pence (GBP). However, the Operator's servers calculate and record the exact decimal value of the accumulated winning payouts and member’s balances.
7.4 The Operator's Wagering Decision is Final
You agree that the Operator and their records shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made.
7.5 Taxation on Winnings
Any applicable taxes and fees in connection with any winnings awarded to you are your sole responsibility. If you have any further questions regarding winnings, please contact Customer Support for assistance.
7.6 Licence Fees
The Operator will pay any appropriate licence fees to the appropriate tax authorities at the applicable rate.
7.7 Withdrawal Timescales
You should receive your withdrawal within 3-5 working days. Typically, it takes us 1-2 working days to process your payment followed by another 2-3 working days for your bank/card isser to receive it. E-Wallet payments are often quicker; these are usually received within 1-2 working days. Please be aware that these timescales are a guide only and not guaranteed. The Operator does not accept any liability which may result from you receiving your withdrawal outside of our normal timescales.
7.8 Withdrawal Payout Method
To ensure integrity and compliance with Anti Money Laundering Laws, it is the policy of the Operator to always return withdrawals to the source of deposit. For example, if a deposit is made using Skrill then the subsequent withdrawal will be returned to Skrill. If the majority deposits on an account are made using a certain card, withdrawals will be returned to this card. If the source of funds cannot be established then we may request verification documents, such as bank statement. The decision of the Operator regarding a Players source of funds and withdrawal method is final.
7.9 Minimum/Maximum Withdrawals
Players can make withdrawals of GBP 10 or above by debit/credit card and e-wallets or withdrawals of GBP 25 or above via bank transfer. Bank transfer withdrawals are limited to GBP 5000 per transaction. Withdrawals to e-wallets are limited to GBP 2500 per transaction. As part of our verification and Anti-Money Laundering requirements, withdrawals may be subject to Customer Due Diligence checks. We do not charge you to withdraw from your account and we accept no responsibility for any charges or fees levied by your card issuing bank or financial institution.
7.10 Withdrawal Eligibility
In order to withdraw, a Player’s identity and age must firstly be verified. If the Operator is unable to do this using their verification Service Provider then verification documents will be required. At least one deposit must be made in the previous 90 days in order to request a withdrawal.
7.11 Unsuccessful Withdrawals/Re-issuing Bank Transfers
It is the sole responsibility of the Player to submit the correct bank account and sort code details for payment of winnings via bank transfer. The Operator cannot repay incorrect, successful payments which have been caused as a result of erroneous details from the player. If payment is unsuccessful, the Operator will investigate and notify the player and request corrected bank account details. Unsuccessful payments will only be credited to a players account once the Operator has been notified by its payment Service Provider that the payment has been successfully retrieved.
7.12 Confirmation of Payment Requests / Account Debiting and Reversing Withdrawals
Once you have submitted your request, you will see a confirmation message that the transfer has been actioned and your balance will immediately clear to zero or to the balance of the amount not withdrawn. During the time before your withdrawal is processed by us, you will be given the option to reverse your withdrawal with a maximum of 30 times per month. Reversing your withdrawal will cancel your request and see the funds returned to your balance.
7.13 Payment Authorisation and Payment
We aim to authorise your card, bank transfer or e-wallet withdrawal request within 1-2 working day(s) of your request. For security reasons, Players making withdrawals may have to provide some additional information to ensure stringent safeguards are maintained. This is to protect our players and ensure no fraudulent activity is carried out and ensure we meet our obligations under the provisions of the License. Once your withdrawal has been approved, we are not responsible for any third-party financial clearing process delays in your payment being received. We are not responsible for any delays in processing your withdrawal requests in the event you do not receive or respond to our request.
7.14 International Bank Transfers
Non-UK players requesting international bank transfers will be sent their payout amount less any applicable bank transfer fees.
7.15 Progressive Jackpots
Progressive Jackpots include our Bingo Global ('Big Bang') and Room Jackpot. Provided the player is eligible, a bingo Progressive Jackpot can be won through buying cards with either the bonus or the balance meters and winning the full house prize within a certain number of balls, as specified in the room prize display. The Operator reserves the right to participate in casino game progressive jackpots pooled across networks owned and operated by casino game Service Providers.
7.16 Progressive Jackpot Winnings
Progressive Jackpot Winnings will only be awarded to players who have made a deposit in the previous 3 months. For this purpose, we define 'previous 3 months' as the last 90 days. The Operator’s decision on this condition is final. All progressive winnings will be subject to final confirmation by the Operator.
7.17 Progressive Jackpot Accuracy
The Operator has taken every possible precaution to ensure that the progressive value displayed in the game matches the value on the game server. Please note that it is the progressive value on the server that is used when the progressive is paid out. A small discrepancy may arise due to the delay between the initial progressive being displayed to the Player and the progressive that is actually won and paid out. Although unlikely, it is theoretically possible for the jackpot to be apparently won by more than one player during the delay period mentioned above. In the event of more than one player apparently winning a progressive jackpot simultaneously then the player recorded on our servers as having won the jackpot first shall be the recipient and the subsequent player(s) shall win the value of the jackpot when reset. In the extremely unlikely event of the server recording a win truly simultaneously, the Operator reserves the right to share the jackpot equally between the winning players.
7.18 Exchange Rates
You hereby acknowledge and accept that jackpots and other promotional amounts may be displayed on the Site in one currency but actually paid to you in another currency. You will always be credited in the currency you selected with registering your account. All currency conversions executed by the Operator for the purposes of allowing you to deposit and withdraw money from your account shall be executed by the Operator at an exchange rate comparable with daily commercial rates offered by banks and credit card companies.
7.19 Location-specific Promotional Prizes
The Operator will specify if 'travel costs' are included in a location-specific promotional prize. The Operator reserves the right to offer an alternative prize of similar value (including a financial consideration) if it is impractical for the player to travel to a location-based prize. In such cases, the Operator will attempt to offer a similar type of prize at a location nearer to the player but the Operator reserves the right alternatively to offer a financial consideration prize.
7.20 Prize Winner Promotion
Winners of Progressive Jackpots or bigger promotions may be contacted by our marketing department for consent to publish details of the win on the website and/or as part of promotional correspondence.
7.21 Maximum Payout
If a Player requests a withdrawal of more than GBP 20,000, the Operator reserves the right to spread the payment over multiple months. This means the player will receive up to GBP 20,000 every subsequent month until the whole winnings have been paid. Players categorized as ‘VIPs’ can request a higher monthly payment of their winnings from their VIP manager.
8.1 Minimum Stakes
8 Stakes Wagered
A minimum Stake of GBP 0.01 per wager applies.
8.2 The Operator's Server Evidenced Bet Results
In the event that there is a discrepancy between either the numbers that a Player believes that they have entered or the graphic display of the game they have played and those in the database maintained by the Operator, the numbers in the database are considered valid and no correspondence disputing such issues will be entered into by the Operator. For the avoidance of doubt, this policy covers disputed results on both 'Play for Real' and Demo Mode Games.
8.3 Random Number Generator
You accept and agree that random number generator software will determine the outcome of the Games. You accept and agree that if the result shown on the Games conflicts with the result shown on our servers or the servers of casino game Software Providers, the result shown on our server shall in all circumstances take precedence. A Player is entitled to dispute a game result in accordance with section 14 of these terms and conditions.
8.4 Integrity of Random Number Generator (RNG)
The output of the RNG used for the Games is monitored regularly by the Operator to ensure it performs within expected bounds.
8.5 Automatic Game Playing / Manipulation of Software
Automatic playing of Games by software (including so called 'robots') or any other manipulation of the Games or your/another Player's account data may result in termination of account, cancellation of all associated accounts, and the cancellation of any outstanding winnings and deposits. Players that violate this policy will not be eligible for reinstatement under different user names until further notice.
8.6 Rules and Regulations Violations
The Operator reserves all legal rights against Players who violate the rules and regulations associated with their account.
8.7 Disconnections and Other Events Beyond the Operator's Control
Wherever possible, the Operator endeavours to ensure the full protection of all its clients and their bets. However, there are certain events that are beyond the Operator's control. If you have not commenced the game when you are disconnected, the Game will not take place. If you have commenced the game when you are disconnected, the Game will be recorded on the Game servers and the bet will stand and the outcome will be reflected in your account status. Some Games are multi stage and may include bonus games. In the event of a disconnection during a bonus game or a multi stage game, reconnecting and re-selecting the game (at the same coin value where applicable) should cause the game to recommence from the point at which it terminated. Non multi stage Games will complete the outcome of the Game or bonus game in your absence and will credit your account in the result of a win. In the event a bonus game cannot for any reason be recommenced in this way this is considered a malfunction unless otherwise stated in the specific Game rules. In the event of disconnection the records stored on the game server shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made. Malfunction voids all pays and play.
8.8 Client (Member) Account Balances
The balance of a client's account will at all times be as is recorded on the server. Generally, the balance on the server when logging into the website, after a disconnection, will reflect the true balance after completion of the last bet prior to the breakdown in communications.
8.9 Wager Result Acceptance
If the Player should feel the result of any of the Operator's games is unfair or incorrect the Player should contact the Operator immediately and report the incident.
8.10 The Operator's Terms and Conditions of Play
All games are played strictly subject to the Operator's terms and conditions. By playing at the Operator's website, the player is agreeing to abide by these terms and conditions and, in addition, the specific rules relating to any specific game played.
8.11 The Operator's and Service Provider's Employee and Contractor Playing Restrictions
Employees and Contractors of the Operator, associated Service Providers and any of the Operator's or Service Provider's third party contractors such as licensors, software suppliers, partners or developers and their employees are prohibited from registering, playing the Games or making transactions on the service, unless authorised to do so by a legally entitled Official of the Operator for test purposes only. For the avoidance of doubt, no funds or winnings in accounts used in this manner may be withdrawn.
8.12 Site Activity Monitoring
Use of the site will be closely monitored to ensure that no customer is using the site with a frequency or in a manner which might suggest that he or she is using it for bookmaking and we reserve the right to withhold any monies and/or suspend and/or terminate the registration and/or account if the Operator considers that the site is so being used.
8.13 Suspicious Activity
If the Operator determines, or suspects, that a transaction is suspicious and involves or may involve financial crime or similar activity, the Operator reserves the right to retain the amount of that transaction and any other transaction made by you pending further investigation and disclosure to the relevant authorities. Where applicable this clause shall include collusion between players or suspected collusion between players whether using our systems or other systems.
8.14 Gaming System Malfunction
The Operator reserves the right to withhold winnings and void wagers if a Player manipulates the games in a fraudulent manner or the Gaming System itself malfunctions. The definition of such a malfunction extends to an error in the published odds or pay tables, or a game not working in accordance with its published rules.
8.15 Player Staking
Players must pay for each wager from funds in their gaming account. If funds are not available the player will not be allowed to wager until further funds are deposited.
8.16 Auto-buy Facility
The Bingo Games offer a function that allows players to set the number of cards to buy at every round and buys these cards automatically. You can reset this at any time but as long as it is not reset, cards bought under the “Auto Buy” functionality will be deemed wagered by you. An Auto-buy facility is available on some of the casino games and allows you to set the game to play out between 10 and 1,000 spins automatically. You can select the number of spins you wish to play and each spin will be placed a minimum of 3 seconds after the previous spin. You are able to stop the spins at any time. You are responsible for ensuring you are comfortable with the number of spins and the coin size you select before committing to Auto-buy.
8.17 Account History
Players may request a full game wagering history by contacting Customer Services by emailing email@example.com.
8.18 Demo Mode
The Operator's Demo Mode games are the same as the corresponding Play for Real version. Demo Mode versions of games allow you to play for 'fun' money that has no financial value.
8.19 Aborted Games
In the event of a game not being fully completed through the granting of standard one line, two line and full house prizes, all stakes wagered will be returned to players within 48 hours, at which point a confirmation email will also be sent. For more information on our Aborted Games policy please contact our Customer Services team.
9.1 Chat Content Standards
9 Chat Rooms and Live Services
The Operator may provide Player’s with a chat facility via which you will be able to communicate with other users of the Service. The Operator reserves the right to review the chat and to keep a record of all statements made on such facility. As a condition of your use of the chat facility, you agree to adhere to the following rules: i. You shall not make any statements that are sexually explicit or grossly offensive, including messages that are expressions of bigotry, racism, hatred or profanity. ii. You shall not make statements that are abusive, defamatory or harassing or insulting to other users of the Service. iii. You shall not make statements that advertise, promote or otherwise relate to any other online sites or ventures, discuss illegal activities or post personal details. iv. You shall not make statements about the Operator or the Sites or any other Internet site connected to the Operator that are untrue and/or malicious and/or damaging to the Operator. v. By opening an account you agree not to hold the Operator responsible for the publication of content in the Chat rooms. vi. When using your webcam you shall not display any abusive behaviour or any sexually inclined behaviour. The Operator reserves the right to suspend or even cancel your account in case the chat host monitors such behaviour. vii. You shall not use the chat facilities to collude with other players to gain an unfair advantage or to abuse bonuses.
9.2 Chat Monitoring Levels
The Operator actively reviews chat content and takes necessary action retrospectively. Chat hosts and chat monitors are employed to watch over the chat content and should they feel that the content is unsuitable, will cease said activity. We reserve the right to mute, suspend or cancel your account at our sole discretion if you do not comply with the rules of the Operator. Chat indicating criminal activity may be reported to the relevant authorities.
9.3 Unwanted Chat and Abusive Behaviour
You may use the 'ignore' feature to stop any unwanted content, alternatively you can report any complaints to the Operator at firstname.lastname@example.org where they will be investigated. You may use the abuse reporting functions available to you within the game console to report any abusive behaviours by other Users.
9.4 Live Win Moments
When a player is the first to win one line, two lines or a full house (all numbers on one card have been called) in selected jackpot rooms, the Player has his/her webcam enabled and the 10 second Live Win Moment (LWM) has been recorded (including an audio stream where available), the following rules apply:
The Player accepts and agrees that all copyright of every LWM belongs to the Operator in perpetuity. After a period of two years, the Player may inform the Operator explicitly and in writing to the Operator’s registered address that the Player no longer wishes to make her LWM available on the Operator’s websites or any other third party media. In that case the Operator will ensure that all LWM in question will be taken off the Operator’s websites and all third party media will be informed of the same, within a reasonable period of time.
9.4.2 Use of LWM
The Operator’s system records 10 seconds of every LWM each time a Player wins and has her webcam enabled. Only with a full house bingo win the Player has the choice to accept or refuse 15% extra on top of her winnings onto her bonus or balance meter, depending on the type of cards bought. In case the Player decides to reject the extra 15%, the LWM will be removed from or not displayed on the Operator’s websites. However, the Operator will keep a record of all LWM to ensure that abuse policies are adhered to at all times by all Players. If the Player accepts the 15%, the Player grants the Operator the right to use the LWM in a variety of promotional tools on a variety of third party media channels, not excluding video sites, affiliate sites, social networking sites, television and other media. The LWM will be screened by the Operator’s staff to examine its suitability to be displayed on third party media and be used as part of the Operator’s promotional tools. It is at the Operator’s discretion whether or not a particular LWM will be used for promotion, regardless of the fact whether the Player has accepted and received the extra 15%.
9.4.3 Player Control over LWM
In case a Player wants to enable her webcam, but she doesn’t want to show any of her LWMs to the players in their bingo room, the Player can tick the option in the top of the roomchat: 'Please do not display my Live Win Moments.' No LWMs will be recorded and shown to other players in the bingo room
9.4.4 Unacceptable LWM
LWMs cannot contain any of the following:
- Naked images
- Minors (under 18 years old)
- Bad language
- Sexually tinted images
- Morally offensive images
- Any image that is not related to the Player or the Game
It is also not allowed to replace a webcam stream with another unrelated film clip or image. Furthermore, it is not allowed to leave the webcam stream empty, i.e. it is not allowed to leave your webcam stream open without being in front of it most of the time. Please switch of your webcam when you are not in front of your webcam for a prolonged period of time.
You agree that the Operator and Service Provider as applicable are the owners of all rights to technology, software and business systems utilised on the Operators website and that your use of these websites (and registration thereon) confers no rights whatsoever to intellectual property contained or utilized therein. Use or publication by you of any item displayed on this website is strictly prohibited.
10 Other Copyright
11 Submission of Information
12.1 The Operator offers extra chat games in addition to the standard bingo Game.
12 Chat Games
12.2 Participation of players in these extra chat games is not compulsory.
12.3 To participate in the chat games, a Player needs to have purchased four or more cards completely from their balance meter. Players must have purchased tickets for the round using their balance meter to be eligible.
12.4 During one chat game, there is a maximum amount of winners. The maximum number can be set per game and can be changed between rounds at any time. It may be possible that there is no winner of a chat game. If this happens no prize money is awarded.
12.5 Prizes won will be added to the Player’s bonus meter. Bonuses won by chat games are Type 2.
12.6 It is not permitted to claim a chat game prize by putting the winning claim into the chat, when the claim not has been right. Offense to this rule can lead to a temporary or permeant ban of the player from the chat games.
12.7 The Operator reserves rights to refuse players from one or more chat games without any giving of reasons in advance or afterwards.
12.8 The Operator reserves the right to change days, times and rooms where a chat game is active any time, as well as the frequency of the individual chat games. The Operator also reserves the right to stop one or all chat games temporary or permanently, as well as to add new chat games.
12.9 When there are special circumstances which mean we cannot select a winner for sure, for instance in case of a technical failure, The Operator remains the right reserved to forfeit the prize of a chat game.
13.1 Limited Wagering Liability
13 Limits on Liability
The decision of the Operator will be final and binding on all matters and no further correspondence will be entered into. The Operators liability in respect of any claim or loss will be limited to the stake paid by the Player.
13.2 Failed Networks Communication Liability
In particular, but without prejudice to the generality of the foregoing, the Operator will not be liable to any person: - in the event of force majeure, - for the failure of, or damage or destruction to, the Operator's central computer system or records, or any part thereof, - for delays, losses, errors or omissions resulting from failure of any telecommunications or other data transmission system, - for any delay resulting in non-receipt of any entry for a particular draw.
13.3 Events beyond the Operator's Control
The Operator will not be liable for any loss as a result of an act of God, an outbreak of hostilities, riot, civil disturbance, acts of terrorism, the act of any government or authority (including refusal or revocation of any licence or consent), fire, explosion, flood, theft, malicious damage, strike, lock-out, or industrial action of any kind.
13.4 Liability Outside of These Terms
The Parties shall not commit nor purport to commit the other to honour any obligation other than is specifically provided for by these terms and conditions.
13.5 Card Liability
The Operator does not accept liability for damages which may be caused by the interception or misuse of Players' credit or debit card details on the Internet, unless stated to the contrary on the Operator's website pages.
13.6 Supremacy of English-Version of Terms
These terms and conditions constitute the entire agreement and understanding between the Player and The Operator. If there is a discrepancy between the English language version of these rules and any other language version, the English language version is deemed correct.
13.7 Compensation Liability
You agree that you will only use the services provided by the Operator in accordance with these terms and conditions. You will compensate us in full for any losses or costs (including legal fees) which we or any member of our group incur arising from any breach of these terms and conditions.
The service may include software which may be downloaded and installed on the Players PC and/or mobile device. The Operator hereby grants to the Player a non-exclusive, licence for the Use of the Software on devices owned or operated by the Player, subject to the terms and conditions of this agreement. The Player acknowledges that they will use the Software only for the purpose of wagering and managing their account on the service and undertakes that they will not copy, modify, de-compile, re-engineer, assign, sell or undertake any other dealing in the Software, nor attempt to interfere with its correct operation.
14 Software Service
15.1 Customer Support
15 Support, Disputes & Complaints
Customer support is available via email email@example.com and live chat (12pm – 9pm daily).
If you have a complaint about any aspect of the general conduct of licensed activities other than the outcome of a gambling transaction, the matter will be categorised as a 'complaint' and be processed through our internal complaints procedure. Where the complaint refers to the outcome of a gambling transaction the matter will be categorised as a 'dispute'.
15.3 Complaints and Disputes Process
We will handle your complaint or dispute in accordance with Gambling Commission's guidelines. Complaints and disputes will be considered by our customer service team in the first instance and may be escalated to the Operations Director, whose response and decision will be the final stage of the internal process. We will handle your complaint or dispute in accordance with Gambling Commission's guidelines.
We aim to provide you with a substantive response to your complaint as soon as practically possible and seek to resolve your complaint within eight weeks from the date we receive the complaint. Depending on the complexity of the complaint, our investigation may take longer than eight weeks to resolve. We will ensure that we write to you within eight weeks of the date we receive your complaint or dispute with either a final response or an update of the position explaining why we are not in a position to provide a final response, and when we expect to be in a position to do so.
15.5 Escalation Process
An advisor will log your contact, investigate your enquiry and respond to it. If your concern is not resolved at this stage you can escalate the complaint or dispute by referring the matter in writing addressed to our Operations Director using the email address firstname.lastname@example.org. We aim to keep you informed throughout the process. On receipt of your complaint we will email you and acknowledge that we have received your complaint, will confirm the particulars of your complaint and provide you with a copy of this procedure.
15.6 Final Response
The Operations Director’s response represents the final stage of the internal complaints and disputes procedure. In the case of a dispute (but not a complaint) you will be notified that if you still remain dissatisfied with that decision you have the right to refer your dispute to our Alternative Dispute Resolution entity, IBAS, at http://www.ibas-uk.com.
15.7 Alternative Dispute Resolution
Alternative Dispute Resolution (ADR) involves the referral of unresolved disputes to an independent third party for adjudication. This includes unresolved disputes about the outcomes of gambling transactions. There is no charge to you for using this service. The details of our ADR entity are also held by the Gambling Commission. The ADR entity reserves the right to reject disputes referred for resolution on the basis that they are frivolous or vexatious but we are not permitted to refuse referral on that basis. The ultimate resolution may be made binding on both parties but does not deprive you of the right to pursue the matter in the courts. Details of all disputes referred to the ADR entity and details of the outcome will be provided by us to the Gambling Commission, as required by the Licence Conditions and Codes of Practice attached to our Operating Licence.
16.1 Regional Offerings
16 Regional Offerings, Term and Amendments
The Operator may offer Bingocams branded games in different regions or languages. Although these offerings will be subject to their own terms and conditions of use, where noted the overall terms and conditions listed at http://www.bingocams.co.uk/conditions will also apply.
16.2 Terms and Conditions Version and Amendments These terms and conditions shall be valid from the first time that you become a Player until such time as you cease being a player or until such time as we may amend them at which time the amended terms and conditions shall apply. Any significant changes to the Terms and Conditions will be notified to Players via email and Players will be asked to confirm acceptance on log-in. These terms were last updated on 9th Nov 2020 (v091120) and supersede any previous terms and conditions. We recommend players should review the terms and conditions on a regular basis and print out a copy for personal reference.