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Responsible Gambling at Bingocams

Bingocams is committed to giving its players an enjoyable gaming experience, with access to the latest games in a safe and secure environment. We understand that for a minority, gambling can cross the line from being a fun pastime to becoming a compulsive and destructive behaviour.

We value the welfare of our customers and strive to ensure that all our players enjoy our games responsibly. We provide our players with the relevant information and self-protection options to assist them in making informed choices and playing within their limits. Please use our links for further details:

Identifying a Problem

Gambling should be treated as a pleasurable pastime and should NEVER be seen as a way to earn money.

The below questions are provided by Gamblers Anonymous, in order to help people decide if they need to seek help regarding their gambling:

  1. Did you ever lose time from work or education due to gambling?
  2. Is gambling making your home life unhappy?
  3. Is gambling affecting your reputation?
  4. Have you ever felt remorse after gambling?
  5. Do you ever gamble to get money with which to pay debts or to otherwise solve financial difficulties?
  6. Does gambling cause a decrease in your ambition or efficiency?
  7. After losing, do you feel you must return as soon as possible and win back your losses?
  8. After a win do you have a strong urge to return and win more?
  9. Do you often gamble until your last euro is gone?
  10. Do you ever borrow to finance your gambling?
  11. Have you ever sold anything to finance gambling?
  12. Are you reluctant to use gambling money for normal expenditures?
  13. Does gambling make you careless of the welfare of your family?
  14. Do you gamble longer than you planned?
  15. Do you ever gamble to escape worry or trouble?
  16. Have you ever committed, or considered committing, an illegal act to finance gambling?
  17. Does gambling cause you to have difficulty in sleeping?
  18. Do arguments, disappointments, or frustrations create an urge within you to gamble?
  19. Do you have an urge to celebrate any good fortune by a few hours gambling?
  20. Have you ever considered self-destruction as a result of your gambling?

Most compulsive gamblers will answer YES to at least seven of these questions. If you have answered YES to at least one question, we recommend that you seek further information from one of our recognised help organisations below and consider the player protection options available, detailed in our Staying in Control section.

Getting Help

If you feel in need of support regarding problem gambling, there are several organisations we can recommend to offer help:

Gamcare: www.gamcare.org.uk
Gamble Aware: www.begambleaware.org
Gamblers Anonymous: www.gamblersanonymous.org.uk

If you choose to self-exclude due to difficulty gambling responsibly, then we recommend that you apply the same exclusion to other websites and gambling facilities available to you. For more details on how to self-exclude from these sites, please contact our helpdesk team. We will confirm your self-exclusion in an email, which will include details of where you can seek additional help.

Staying in Control

We offer the following self-protection options, designed to assist players in staying in control of their gambling.

Reality Check

We can display a periodic in-game notification informing you about your profit/loss over that time. This 'reality check' will suspend play and give you the option to continue playing or end your session.

To set a reality check on your account please log-in and select the ‘Responsible Gambling’ option from menu on the left hand side.

Time Out

If you wish to take a break from our website, we offer a “Time Out” facility that can be applied by emailing support@bingocams.com or via our Live Help service. Our Customer Service team will confirm when your “Time Out” period has begun.

We offer “Time Out” periods of 24 hours, 1 week and 1 month as standard, but you may also choose an “other” period, up to a maximum of 6 weeks. During a “Time Out” period, it will not be possible to access or reopen your account and any requests made during this period will be declined. We will also automatically remove you from any mailing lists that we have. Once the “Time Out” period has passed, your account may be reopened at your request by emailing support@bingocams.com or by contacting our Live Help service.

If you choose to take a “Time Out” for Responsible Gambling purposes, we recommend applying the same closure on any other websites or gaming facilities that are available to you. This includes websites owned and operated by Dazzletag Entertainment Limited.

Deposit Limits

Deposit limits give you more control over your spend. We offer the option to set a daily, weekly or monthly deposit limit on your account. Deposit limits work on a 24 hour rolling basis.

To set a deposit limit, simply head to the Responsible Gambling page. You may then select the deposit limit you wish to set and click “Set Deposit Limit”. Once clicked, your deposit limit will be set.

You can change your deposit limit at any time. However, for your protection, increasing or revoking your deposit limit is subject to a 24 hour cool-off period.

Self-Exclusion

We offer exclusion periods from six months up to permanent exclusion.

If you apply a self-exclusion to your account, your account will be immediately suspended and you will not be able to login or play for the period requested. We will also take every step possible to ensure that any other accounts you hold across our brands will also be self-excluded within 24 hours.

You can apply an exclusion by visiting our helpdesk or by logging into your account and clicking “Request Exclusion”.

In addition to applying a self-exclusion with us, we also advise that you visit GAMSTOP, which is the UK’s national online self-exclusion scheme. GAMSTOP currently includes a large number of online gambling websites not but not all. You may also want to consider anti-online gambling software options such as Bet Filter.

Should you wish to reopen your account after your exclusion has expired, you can request this by contacting our helpdesk. The reopening of an excluded account is subject to a 24 hour cool off period and can also only be completed when the currently active exclusion on your account has expired. Any requests within an exclusion period will be rejected.

By requesting a self exclusion via our helpdesk or by logging in and clicking "Request Exclusion”, you agree that you understand the self-exclusion process and that your account will be closed.

Additional Controls

We also offer options to set wagering, loss and session limits to further ensure that you play within your limits. Please contact our helpdesk for more information

Prevention of Under Age Gambling

You must be at least 18 years old to play at Bingocams. We undertake regular checks in order to make sure that no person under the legal age is allowed access to any of our gaming services.

Provision of inaccurate or dishonest information about a players age will result in forfeiture of any winnings.

If you think a minor may have access to your computer, you may want to install Internet Filtering Software that helps prevent them from gambling online. This will provide the ability to block certain content and websites and set up passwords to prevent Bingocams being available to underage players.

The links below are recognised providers of this software as recommended by Internet Filter Review.

Content Watch - https://www.contentwatch.com/
Cyber Sitter - https://www.cybersitter.com/
Net Nanny - https://www.netnanny.com/

 
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