FAQHere are the answers to some of the common questions that we get here at Bingocams. We hope that you find this page useful. If you require any further help you can contact the Bingocams helpdesk here
What payment methods do you accept?We accept a range of payment methods to make playing Bingocams as convenient as possible for our customers. We accept payments via the following credit / debit cards: Visa Credit, Visa Debit, Visa Electron, Maestro, Solo and Mastercard.
We also accept payments using popular e-wallets such as Neteller and Skrill, as well as Paysafecard which can be purchased through selected retail outlets.
For more information about these deposit methods click here
What is the minimum amount that I can deposit or withdraw?The minimum amount you can deposit is £10. The minimum you can withdraw is also £10. Deposits are available on your balance immediately. Withdrawal times vary depending on the payment method used.
For more information on making a deposit or withdrawal click here
How do I make a deposit?To make a deposit simply log into your personal page and click “Deposit Funds” (Found on the side panel). Then select your payment method from the drop down menu and enter the amount you wish to deposit. Finally click the “Deposit Now” button to go to our secure payment page and complete your deposit.
For more information on making a deposit click here
How do I withdraw my winnings?At the bottom right of our game application you'll find a 'My Account' button. Click on this to open the account menu. Click on withdraw in the account menu. The withdrawal window will open and display your current balance. Click on withdraw to cash out your balance. You can only withdraw funds from your balance meter. You will see your requested payout appear in 'withdrawal history'.
For more information on making a withdrawal click here
When I launch Bingocams, all I see is a black screen.Check whether you have installed the most recent version of Adobe Flash Player. If you have not installed Adobe Flash Player or have an outdated version, you can download it for free from the Adobe website. If you have installed a firewall or connect using a Proxy, it is possible that these settings are affecting the launch of Bingocams. Check your firewall and Proxy settings. Your Proxy must permit the running of .swf file extensions!
Can someone else in my household also have an account?We allow a maximum of two accounts from one location/I.P Address. These two accounts must be opened and operated by different people.
If more than two accounts are created/operated from the same location/I.P address, we will permanently close the duplicate accounts. We reserve the refuse payouts if we find our multiple account terms have been breached and means of payout are already in use on another account. Please visit our terms and conditions for further information.
For more information on Bingocams terms and conditions click here
Why do I need to provide my name and address to make a deposit?To help to protect people against fraud, payment providers and banks require a minimum amount of information before allowing you to make a deposit. Your name and address are required in order to verify that the payment details used correspond with the personal information provided.
For more information on Bingocams payment terms click here
If I close my game or if it is interrupted halfway through, do I lose my credits?Our system is designed in such a way that you retain your credits at all times. Your credits are stored in your players account. You can thus simply close a game if you would not like to continue playing.
If something goes wrong and the game is suddenly closed while you have already bought cards, you don't lose these either. The game simply continues with your cards and pays any possible winnings to you.
If you suspect that you have lost credits, you can contact our helpdesk directly. The staff here have access to all games and can determine what happened to your credits
Are there limits to how much I can play?In principle, you can play as much as you like. However, when we notice abnormal playing behaviour, we will warn the player about this.
If we suspect that someone is possibly misusing our game to launder money, to obtain money from stolen phones or false telephone numbers, or is displaying abnormal behaviour, we reserve the right to suspend payout until our fraud department has completed an investigation.
I can't read the numbers on the cards properlyYou can set the size of the cards by clicking on the plus or minus symbols in the top-right corner next to the word 'zoom'.
I have Bingo! Where must I report this?You don't need to report that you have bingo. The system does this for you automatically.
During the game, how can I see whether I nearly have bingo?When the 'sort' option is enabled, you see the cards with the greatest odds at the front. You can also determine whether you almost have bingo by the colours on the cards.
How can I mark a number that has come up on my Bingo card?BingoCams automatically keeps the cards updated for you. This way, you have more time for your chat and you will never lose out on a prize because you forgot a number.
I can't hear anything! How do I turn on my sound?At the bottom of the screen is a bar which also contains a 'bingo rooms' button. Next to this button is a loudspeaker icon. Click on this to change your audio settings.
With how many cards can I play at once?Every room has different settings with regard to the number of cards that you can buy. When you select a room in 'Select room', check which options best suit you.
What does a card cost?Every room has different settings with regard to the cost of the cards that you can buy. When you select a room in 'Select room', check which options best suit you.
I've won, but I've only received half the amount of the prize displayed!When two or more players simultaneously win a prize, this prize is divided amongst these players.
What is the maximum amount that I can win?There is no limit to the prize money that you can win. The progressive jackpot runs until it is won. Other prizes are determined by card costs and the number of people present in the room.
How do I win the progressive jackpot?The Big Bang Jackpot can be won by achieving a full house in 32 or fewer balls in any of our 90 ball rooms or achieve a coverall in 42 or fewer balls in any 75 ball rooms. A Room Jackpot can be won by getting a full house within 40 balls being drawn in our 90 balls rooms or winning a coverall within 48 balls being drawn in any of our 75 ball rooms. Only players who have deposited at least once in the previous three months are eligible to win our Progressive and Room Jackpots.
What is payout history?The payout history is a block of information on the 'payouts screen'. You can open this by clicking on 'payout' in the checkout menu.
In the payout screen, you'll see the 'payout ID'. You can use this number if you have questions regarding your payout. The amount indicated is the amount that you are receiving as payout. The date of request represents the date and time at which you requested payout. Status indicates whether we have processed the payout. If the status is 'requested', this means that we have not yet processed the request.
Most payouts are processed within 1 working day. However, some larger amounts may take up to 2 working days to process. Typically, players will receive payouts within 3-5 working days.
Is the playing of online bingo legal?Bingocams is operated by Dazzletag Entertainment Limited. Dazzletag Entertainment Limited is Licensed by the UK Gambling Commission under license number 039358-R-319429-010.
Some countries prohibit or limit some or all of the forms of gambling available on this site. You are responsible for ensuring that you are familiar with your country's laws relating to gambling (and, if different, the laws of the country in which you are actually playing) and that you do not breach these laws.
PLEASE NOTE: Gambling Services are not available to the Belgian Public. Members of the Belgian Public may not register as users of Bingocams, nor may they consume the Gambling Services. Any such registrations will be cancelled immediately.
I have a technical problem. Who can I contact?If it's a not an account-specific problem, you can generally deal with our chathosts. If they cannot be of assistance, you can always contact Bingocams's helpdesk.
I've forgotten my password. How do I get a new one?On the login screen at the top right of the home page you'll see a 'forgot your password' link. Click on it to open the 'forgot your password?' window. Enter the email address that you used to register and click on 'send'.
You'll receive your new password at this address.
How do I see which balls have come up?When a game is in progress, all the players in the room are displayed in a window to the right of the screen. Around this window are four buttons: players, friends, balls and options.
Click on balls to see all the balls that have come up.